Bob Hayward, The UK's leading authority on Employee Engagement

“A knowledge revolution has begun at SEB Merchant Banking. Bob and OPC helped us create a complete understanding of our core values in every corner of the business. Their approach and process made it impossible for any of our 3500 people to sit on the sidelines”
Anna Collin, Marketing Manager at SEB Merchant Bank

Reasons as to why they would not buy

If you suspect that the prospect is presenting superficial objections and that the real objection lies deeper, you should try to bring it to the surface so you can overcome it. While it remains unstated or hidden you cannot  generally overcome it so the sale cannot happen.

There are only a few valid reasons or objections for not proceeding.

Easy to tell

1. No money
2. No need
3. No urgency
4. No authority
5. Not convinced of the value compared to others
6. A valid condition of sale

Not so easy

7. Don’t like you personally
8. Don’t like your company or product
9. Prefer old habits
10. Perceived threat to self image
11. All or part of the presentation was misunderstood
12. Hidden reason

If prospect's are reluctant to reveal their reasoning there are likely to be Hidden Objections or Concerns.

Why are some reasons kept hidden?

Sometimes, the prospect is ashamed to express his real objection, at times they consider the reasons to be confidential or none of the salesperson's business. They may not want to offend the sales person or may be concerned about the potential confrontation or reaction by the salesperson. At other times, they may just try and take the easiest way out of a sales interview.

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